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Terms and Conditions

1. Booking Conditions

All bookings are made with Prime Holidays, trading as Prime Holidays. When booking a trip, you are deemed to have agreed to the below Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. Services provided will be stated in your booking confirmation.

2. Financial Protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.

We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our ATOL number 3928 administered by the Civil Aviation Authority (CAA). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

3. Deposit Requirement

All bookings require a non-refundable deposit of £150 per person per trip to be confirmed. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

4. Acceptance of Booking and Final Payments

A contract will exist between us from the date we accept your deposit and issue the confirmation invoice. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 30 days before the departure date. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

5. Your Details

In order for us to confirm your travel arrangements you must provide all necessary details including full name as per passport, date of birth, nationality, passport number, passport issue and expiry date. Bookings cannot be confirmed without these details.

6. Cancellation by the Traveler
  1. Cancellation charges for bookings with all low-cost airlines will be up to 100%.
  2. The cancellation fees for travel arrangements involving scheduled flights may vary based on the booking conditions of the respective airlines.
  3. Accommodations purchased from suppliers, labeled as non-refundable rooms or discounted, will be subject to a 100% cancellation charge, in addition to our administration fee outlined in this clause.
  4. Any travel arrangements containing non-refundable elements, such as flights from suppliers with a no-refund policy from the time of booking, fall under this category.
  5. In the case of holiday vouchers obtained through daily deal websites, 100% cancellation charges will be applicable after the voucher has been redeemed, should you choose to cancel at any time.

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. Please note that travel arrangements the cancellation charge may be higher than those shown do. In certain cases, a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. You will be advised of different cancellation charges at time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.

7. Cancellation by us

We may cancel a trip at any time up to 30 days before departure.

We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights. Please note that different cancellation conditions may apply to some styles of trips, your booking consultant will advise if differences apply.

8. Booking Amendments

If you wish to transfer from one trip to another or make any amendments once a booking is confirmed you must notify us at least 30 days prior to the proposed departure date. A fee will be advised to any charges levied by hotels, ground operators or airlines.

9. Inclusions

The land price of your trip includes:

10. Exclusions

The land price of your trip does not include:

11. Prices & Surcharges

Our trip prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit on the day of receiving the quote. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing is available on our website. Prices are based on currency exchange rates as of June 2014. We reserve the right to impose surcharges up to 56 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. We will not surcharge any booking for travel within the validity of this brochure once paid in full. Air Passenger Duty is included in the price of your air inclusive trip. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please note that a levy of up to 2% may be applied to all purchases made by credit card.

12. Passport and Visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. Please check the official government website for Foreign Travel Advice:

13. Travel Insurance

We highly advise travel insurance to be taken out for all our trips. Most travel insurance will provide cover against personal accident, death, medical expenses and emergency repatriation.

14. Flexibility

You appreciate and acknowledge that the nature of our tours can require flexibility due to route, schedules, itineraries, amenities and mode of transport due to local circumstances or events.

15. Privacy Policy

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip.

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